Post by account_disabled on Jan 22, 2024 3:02:57 GMT -5
Sometimes the joint work of marketing and sales departments bears little resemblance to fruitful cooperation. Trying to figure out whose fault it is that people don't buy enough takes a lot of time, but doesn't improve the situation. But call tracking will help you figure out whether the leads brought by marketers are being lost in the sales department. In this article we will tell you which reports will help you reliably assess the situation. Reading hour 13 hvilin Report on missed and unprocessed calls Report on missed calls from advertising Call report by category Outgoing call report Report on too short and long conversations Report on call load at different hours and days of the week Employee Performance Report and Google Data Studio conclusions Report on missed and unprocessed calls This report is available in your Ringostat personal account by default.
To Fax Lists see it, you need to go to the Contact Center . Call center in your Ringostat personal account Data on all calls that managers did not answer or call back is recorded here. Report on missed and unprocessed calls, appearance Important! The report changes depending on employee actions. If the manager calls the client back, and you then refresh the page, you will see that the data about such an unprocessed call has disappeared. If there are unanswered and unprocessed applications in the project, it’s worth thinking about it. And if there are more and more of them every day, it’s worth figuring out how good the managers are. Report on missed calls from advertising This report shows how many calls were missed, for example, from contextual advertising for the selected period. To see it, you need to go to the Call Center , go to the Call Log and create a report with the necessary criteria.
If necessary, you can specify a specific campaign. This is especially useful when launching a new campaign if, for example, there are suspiciously few sales. Report on missed calls from advertising You can use the drop-down menu and see the request statistics. In this case, there are only seven missed calls from advertising. Call statistics in the Call Log And in this sample you can immediately see which number was called. That is, you can understand which manager missed the call. Moreover, if the request was made during non-working hours, then the employees have nothing to do with it. If there are a lot of such calls, then you should think about changing the work schedule of managers and appointing a person on duty who will answer people from 18:00 to 9:00. Before doing this, you need to calculate whether such an innovation will pay off.
To Fax Lists see it, you need to go to the Contact Center . Call center in your Ringostat personal account Data on all calls that managers did not answer or call back is recorded here. Report on missed and unprocessed calls, appearance Important! The report changes depending on employee actions. If the manager calls the client back, and you then refresh the page, you will see that the data about such an unprocessed call has disappeared. If there are unanswered and unprocessed applications in the project, it’s worth thinking about it. And if there are more and more of them every day, it’s worth figuring out how good the managers are. Report on missed calls from advertising This report shows how many calls were missed, for example, from contextual advertising for the selected period. To see it, you need to go to the Call Center , go to the Call Log and create a report with the necessary criteria.
If necessary, you can specify a specific campaign. This is especially useful when launching a new campaign if, for example, there are suspiciously few sales. Report on missed calls from advertising You can use the drop-down menu and see the request statistics. In this case, there are only seven missed calls from advertising. Call statistics in the Call Log And in this sample you can immediately see which number was called. That is, you can understand which manager missed the call. Moreover, if the request was made during non-working hours, then the employees have nothing to do with it. If there are a lot of such calls, then you should think about changing the work schedule of managers and appointing a person on duty who will answer people from 18:00 to 9:00. Before doing this, you need to calculate whether such an innovation will pay off.